Refund policy

RETURN AND REFUND POLICY
We want you to love your purchase! If you are not completely satisfied with your order, we are here to help. Our policy is designed to be fair, transparent, and easy to follow.
1. Return Timeframe
You may request a return or exchange within [X DAYS] from the date of delivery. After [X DAYS] have passed, we unfortunately cannot offer you a refund or exchange.
2. Return Eligibility Criteria
To be eligible for a return, your item must meet the following conditions:
 Unused, unworn, unwashed, and in the same condition that you received it.
 In its original packaging with all tags, labels, and hygiene seals attached.
 Accompanied by the original invoice or proof of purchase.
3. Non-Returnable Items
For hygiene and safety reasons, the following categories are strictly non-returnable unless received in a damaged or defective condition:
 [LIST NON-RETURNABLE ITEMS, e.g., Innerwear / Undergarments / Swimwear]
 [e.g., Cosmetics, Skincare, and Personal Care Products]
 [e.g., Customized, Engraved, or Made-to-Order Items]
 [e.g., Clearance or Final Sale Items]
 Gift Cards.
4. Damaged, Defective, or Incorrect Products
If you receive an item that is damaged, defective, or incorrect, we will fix it immediately at no extra cost to you!
 Please report the issue within [X HOURS/DAYS, e.g., 48 hours] of delivery by emailing [EMAIL ADDRESS] with your order number and photo/video evidence showing the defect or damage.
 Once verified, we will arrange a reverse pickup and ship a replacement or process a full refund.
5. Return Shipping & Reverse Pickup
 Reverse Pickup Service: We provide reverse pickup services across most PIN codes in India for eligible returns.
 Return Shipping Charges:
 If the return is due to a damaged, defective, or incorrect item, return shipping is 100% FREE.
 If the return is due to personal preference or sizing change, a return handling fee of [RETURN SHIPPING COST] will be deducted from your final refund amount (or paid directly by the customer).
 Self-Shipment: If reverse pickup is unserviceable at your PIN code, you may be required to ship the product back to us. We will reimburse return shipping costs up to [MAX SHIPPING REIMBURSEMENT AMOUNT, e.g., ₹100] upon receipt of a valid courier receipt.
6. Exchange Options
 Need a different size or color? You can exchange eligible items within [X DAYS] of delivery.
 Exchanges are subject to stock availability. If the desired item/size is out of stock, we will issue store credit or a refund as per your preference.
7. Refund Process and Timing
1. Inspection: Once your returned item arrives at our warehouse, it will undergo a quality check within [INSPECTION TIMEFRAME, e.g., 48 hours].
2. Approval: You will receive an email confirming whether your refund has been approved or rejected based on the product’s condition.
3. Processing:
 Prepaid Orders (Cards, Net Banking, UPI, Wallets): Refunds will be credited to the original payment source within [REFUND PROCESSING TIME, e.g., 5 to 7 business days].
 Cash on Delivery (COD) Orders: Refunds will be credited via [METHOD, e.g., Bank Transfer / UPI / Store Credit] within [REFUND PROCESSING TIME] after you provide your account details via our secure link.
8. Need Help?
For any questions or to initiate a return, reach out to our customer care team:
 Email: [mohdmajidahmed02@gmail.com]

 WhatsApp / Call: [7760747311]
 Return Portal Link: [WEBSITE RETURN URL, e.g., www.yourstore.com/returns]